All orders will incur a flat-rate shipping fee of $11 AUD express shipping unless specified otherwise during a promotion. Your product will be posted with in a 48hour time frame (on business days Mon-Fri).
*If you require express postage on international orders please email us: email@example.com
Delivery Rates and Services
|Australia Service||Cost Delivery||Time|
|Express Australia||$12AUD||2-5 working days*|
|International Standard||$25AUD||5-15 days worldwide*|
|International Express||$60AUD||2-3 working days*|
* This excludes weekends and public holidays. These are estimated delivery times only; Ela & Jackson cannot guarantee delivery dates.
Please note: There can be the occasional customs or courier delay, which may affect your delivery time frame. Please also allow for 1-2 working days to pick and pack your order.
Please put down a secure address as deliveries are sent using the ‘Authority to Leave without Signature’ procedure. Parcels will be left in a secure location or a collection card will be left if no one is home when delivery is attempted.
Unfortunately, we are unable to deliver to PO Boxes.
Orders placed over the weekend or long weekend will not be processed until the next business day. Once you have placed your order the ETA will fall between 2-5 working days (Australia-wide) or 5-15 days (international).
If you have not received your order within these time frames, email us at firstname.lastname@example.org to receive your tracking order number.
We do not take responsibility for missing packages that are deemed a ‘successful delivery’ by the courier company.
All shipping will be done via AUS POST