Returns & Shipping

SHIPPING

 

All orders will incur a flat-rate shipping fee of $11 AUD express shipping unless specified otherwise during a promotion. Your product will be posted with in a 48hour time frame (on business days Mon-Fri).

 

*If you require express postage on international orders please email us: info@elaandjackson.com

 

Delivery Rates and Services

 

Australia Service  Cost Delivery   Time
 Express Australia  $12AUD  2-5 working days*
 International Standard  $25AUD  5-15 days worldwide*
 International Express  $60AUD  2-3 working days*

 

* This excludes weekends and public holidays. These are estimated delivery times only; Ela & Jackson cannot guarantee delivery dates.

 

Please note: There can be the occasional customs or courier delay, which may affect your delivery time frame. Please also allow for 1-2 working days to pick and pack your order.

 

Please put down a secure address as deliveries are sent using the ‘Authority to Leave without Signature’ procedure. Parcels will be left in a secure location or a collection card will be left if no one is home when delivery is attempted.

 

Unfortunately, we are unable to deliver to PO Boxes.

 

Orders placed over the weekend or long weekend will not be processed until the next business day. Once you have placed your order the ETA will fall between 2-5 working days (Australia-wide) or 5-15 days (international).

 

If you have not received your order within these time frames, email us at info@elaandjackson.com to receive your tracking order number.

 

We do not take responsibility for missing packages that are deemed a ‘successful delivery’ by the courier company.

 

All shipping will be done via AUS POST

RETURNS & EXCHANGES

 

If you wish to return or exchange something:

 

Returns & exchanges are accepted on merchandise within 10 days of shipping nationally and 15 days internationally.

 

Returns & exchanges will NOT be accepted on SALE items!

 

Returned and exchanged items must have all tags still attached and cannot be washed or altered in way.

 

Note: No refunds will be given for returned items only store credit.

 

Bathers must have the hygiene sticker still intact otherwise no return or exchange will be possible.

 

Garments that are returned or exchanged must have no makeup, fake tan or any other stains on them in order for it to be processed.

 

Shipping charges are non-refundable.

 

You will need to provide:

 

Your name, address, email address, phone number must be clearly indicated when sending your order back to us (provide date).

 

Please send us an email prior to this with all your particulars and the details of your purchase.

 

If you wish to exchange please indicate what you would like to exchange i.e size, colour

 

Please download the returns form HERE.

Ela & Jackson Returns Form

 

Return & Exchange address:

 

125a Nanson Street
Wembley 6014
Western Australia

 

PURCHASE FROM MARKETS

 

No refunds will be given for any purchase made at the markets. Exchanges only.